Privacy Policy:

General Introduction understands the importance of keeping the information about you that you entrust to us confidential and secure (“Customer Information”). The information we collect may include your personal information, in other words information capable of identifying you as a particular individual, such as your name, phone number, email address (“Personal Information”). We therefore make it our highest priority to ensure that we look after your Customer Information and use it responsibly. By visiting our website you accept and consent to the collection, storage and processing of your Customer Information as described in this Privacy Policy.

Who Controls your Customer Information?

Customer Information collected by us is controlled by Wine and Food Tube Pty Ltd (trading as ‘’). Customer Information collected by is stored on a central database, hosted by an external service provider to

What Personal Information do we collect and how?

The collects Customer Information supplied by you and uses it to provide you with a dynamic, personalised and secure service to offer you a truly rewarding online experience. Although in certain instances, we will require you to provide us with your Personal Information, for example, to enable you to set up an account with us (and we will make it clear to you at the time what we need from you), you can visit many pages on our website without the need to supply any Personal Information. may collect Personal Information about you:

  • when you register an account, Your Account, with
  • when you participate in competitions, questionnaires and surveys
  • when you contact us or our customer services personnel
  • via implicit data capture measures when you visit the website, such as studying which pages you read the most and through the use of cookies.
  • when you provide certain content to, for example testimonials and customer reviews

Examples of Personal Information we collect in each case are:

Registration Information
You provide us with your username, password and email address when you register an account on our website at the Your Account section. Other details which you chose to provide in Your Account for example name, contact telephone numbers and other personal descriptions will also be retained by us and treated in accordance with this Privacy Policy.

Information from Competitions, Questionnaires and Surveys
When you complete questionnaires, surveys or competition entry forms you provide us with your Personal Information including your name, email address and other information we might request.

Contacting us
When you contact us by email, phone or post, for example dealing with our customer service personnel, you provide us with your Personal Information for example, name, email address etc.

Implicit data capture
In addition to the information which you may volunteer to us, certain Customer Information is automatically collected when you visit the website via tracking technologies employed by us from time to time such as cookies, flash cookies, web bugs, javascript. These collect Customer Information including technical information from your computer whenever you visit the website such as your Internet protocol (IP) address, your operating system and platform, browser type and version and referrer website as well as providing us with information about your most viewed videos and on site activity. The information collected by cookies and other tracking methods placed by us is anonymous and does not contain your Personal Information but will simply identify you as a specific number by reference to your hard drive. If you are a wireless user and gain Internet access via a mobile phone you should contact your wireless provider to find out if they collect Personal Information about you.

Cookies group uses cookies (small text files containing a unique identification number). There are three types of cookies:

Session cookies
These are used to maintain something called session state. If you consider your journey through the website as a conversation with us, this cookie reminds the site where we are in that conversation. Session cookies are required for the website to function but are not used in any way to identify you personally.

Permanent cookies
When you visit our website, we will assign a permanent cookie on the hard drive of your computer. You can view these by looking in the cookies directory of your browser installation. As the name implies, permanent cookies last for a long time and each time you visit our website you send us a copy of them allowing us to identify you from visit to visit. The aim is to enhance your experience whilst on the website and make sure you don’t miss out on great offers. Cookies do not contain any Personal Information for example, your name, address, email address, or telephone number, but simply a unique identification number that identifies your computer to us.

Opting out
Although you cannot block "session" cookies as they are required for our website to function correctly you can configure your Internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the Internet browser you use (for example, Internet Explorer 5, Netscape 4 or Opera etc). Please refer to the relevant Internet browser manufacturer's website where you should be able to receive all the information you need.

How do we use your Customer Information? will use your Customer Information for a number of different purposes including:

  • For registering Your Account with
  • For responding to your queries
  • For improving your onsite experience and providing you with information about products and services, special offers and promotions.
  • For internal operations and analysis

We will use the information that you provide to us when you register as a member on the website to set up and maintain Your Account. We will send you a confirmation email notifying you that Your Account has been set up.

Responding to communications
We may use your Customer Information to respond to your queries for example, about an order or problems logging on, navigating the website or accessing Your Account. In order to address your query, you may be contacted by email, over the telephone, or other communication method by a member of one of our customer services teams. We may contact you via email or phone to respond to suggestions you may send to us (for example about our website, products and services) and to assess and announce the results of surveys, competitions and other contests you may have participated in.

Who do we share your information with and why?

We are happy to say that we are not in the business of selling or renting your Customer Information to third parties. does however share your Customer Information with its group companies or carefully selected third party partners and providers as necessary for business administration, marketing and operational, analytical or other purposes as set out below. Except with your expressly given consent, we will only share your Customer Information as described in this Privacy Policy.

Business restructuring

Like any other organisation, from time to time may restructure its business operations by selling one or more of its businesses (or part of a business) to a buyer either within or outside the group. In such transactions, your Customer Information could be transferred as part of the relevant sale. If this is the case, we would contact you to let you know.

How do we keep your Customer Information secure?

We operate in accordance with data protection legislation in Australia.
We use leading technological and security measures (both electronic, physical and procedural) to ensure the safety and confidentiality of your Customer Information through collection, storage and disclosure.

How can you control your Customer Information? understands that it is important that you have control over your Customer Information.
You can view and change Your Account settings and information, including your contact email address by visiting the ‘Manage your personal and site details’ section in Your Account on the website. In particular, if you do not want to receive special offers and promotional communications from you can set your preferences to opt out via Your Account or by using the unsubscribe link at the bottom of emails you receive from us.

Changes to this Privacy Policy may amend this Privacy Policy from time to time and will notify you of any material changes by displaying the revised Privacy Policy on our website.

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